Business Complaint Letter :: Business Complaint Letters Email Credit Cards

1234 Orange Street Smallville, OH 01234 July 1, 2005 Mr. Steve Smith National Manager, Customer Service En Corporation Cool Building, Suite 222 111 Fountain Drive Upbeat, NH 98765 RE: EnCorp Credit Card: 111 222 333 4 555XX I had been an EnCorp charge card holder for the past twelve years. Prior to that, I was a Rose card-holder for more than 22 years. I appear to review that when EnCorp dominated/purchased out Rose nine years prior, the switch of organizations and charge cards was taken care of easily and consistently. I wish the equivalent was the situation eleven years after the fact when EnCorp as of late moved its Mastercard tasks to NHBank. I knew about the approaching changeover to NHBank two or three months before it occurred. I had gotten a notification via the post office of the arranged change, and it had been talked about at my neighborhood EnCorp station when I paid for my gas (with my EnCorp Visa). More than once, I asked, and was guaranteed that I would get another Visa via the post office before the April first cutoff time. Tragically, that didn't occur. April first traveled every which way, without getting a substitution card, or even an application for another one. Evidently, I'm the one in particular that didn't get a substitution card. In the wake of understanding that I was without a gas Visa, following 27 years with one, I called two or three your 1-800 numbers and I was exhorted that I would need to re-apply for a charge card with EnCorp by means of the NHBank. I mentioned an application and one was sent. It has all the earmarks of being a similar sort of utilization that somebody rounds out in the wake of strolling in off the road. The way that I had been a charge card holder with EnCorp (and its antecedent Rose before that) for somewhere in the range of 25 years altogether, didn't appear to make a difference to you, or your companions at the NHBank. It is difficult to accept that organizations are as yet working together along these lines in the year 2005. Have you (or your associates at NHBank) ever known about MVC (Most Valuable Customer)? Just in the event that you aren't acquainted with this methodology, the MVC is the client that you as of now have (for example me). Regularly, these are the clients you would prefer not to lose and do whatever it takes not to lose. All things considered, research has uncovered that it will cost you six fold the amount of to locate another client as it does to keep a current one (I.